FAQs

How can I contact customer support?

You can reach our support team via email at shopconvalor@gmail.com. We strive to respond within 24 hours.

How do I use the products?

Each product comes with a user manual that provides step-by-step instructions. If you need further assistance, feel free to reach out to our support team.

Are your products safe to use?

Yes! Our products are designed with safety and comfort in mind. They are made from high-quality materials and undergo strict quality control. However, if you have any medical conditions, consult your doctor before use.

Do you ship worldwide?

Yes! We ship to multiple countries. Shipping times may vary depending on your location. Any applicable customs fees/taxes are the responsibility of the buyer.

Can I track my order?

Absolutely! Once your order is processed, you’ll receive a tracking number via email. You can use it to check the real-time status of your shipment.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options for a seamless checkout experience.

How long does shipping take?

Shipping typically takes 7-15 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

My item arrived damaged. What should I do?

If your item arrives damaged or defective, contact us within 48 hours of delivery with a photo of the issue. We’ll do our very best to resolve your case as soon as possible.